Refund policy

7-Day Return Policy

At Stone Plumbing & Bathrooms, we strive to ensure you are satisfied with your purchase. However, if you need to return an item, please review our return policy below:

  1. Eligibility for Returns:

    • Returns must be initiated within 7 days of the delivery date.
    • Items must be unused, unopened, and in their original packaging.

  2. Non-Returnable Items:

    • Opened or used items are not eligible for return.
    • Customized, perishable, or final sale items cannot be returned.

  3. Return Shipping Costs:

    • Customers are responsible for all return shipping costs.
    • We recommend using a trackable shipping service to ensure your return is processed promptly.

  4. How to Initiate a Return:

    • Contact our customer service team at stoneplumbing4@gmail.com within the 7-day window.
    • Provide your order number and reason for the return.
    • Once approved, you will receive detailed instructions on how to proceed with your return.

  5. Refund Process:

    • Upon receiving the returned item and verifying its condition, a refund will be processed to your original payment method.
    • Please allow up to 7 business days for the refund to appear on your account.

We appreciate your understanding and cooperation in adhering to our return policy. If you have any questions, feel free to contact us at stoneplumbing4@gmail.com.